Conflict Resolution & Negotiation Skills
Conflict Resolution & Negotiation Skills are the abilities used to manage disagreements, find mutually acceptable solutions, and maintain productive relationships. They are valuable in workplaces, families, partnerships, and community settings. Situation 1: Workplace Conflict Resolution Scenario: Two employees, Xeni and Xem, disagree about who is responsible for completing a project report. The deadline is approaching, and both believe the other person should do most of the work. Scenario: How much you want to score in the internal score of Business Communication? Resolution Process: The manager meets with both employees. Each person explains their perspective without interruption. The manager identifies the misunderstanding about task assignments. Responsibilities are clarified and divided fairly. A timeline is created for completing the report. Outcome: The conflict is resolved, the report is completed on time, and communication improves among team me...